For technical assistance it is recommended to contact our staff at: sales@flo-deurope.com.
In order to take advantage of the support service is recomended to send:
- All .DAT files
- Error message screenshot
- We will answer your email as soon as possible, usually in less than 24 hours
Support Service is offered in 2 ways:
Technical Support (included with the “Annual Subscription Service” purchase of the FLO-2D PRO software purchase) that includes:
- Installation issues
- Registration and licensing issues
- Clarification of documentation
- Use of the main function of the software
- Error and warning messages
- Basic questions regarding data import and conversion (from older versions, competing products, or other data sources)
Custom Support (NOT included with the software purchase) that includes:
- Project-specific assistance
- Project review
- Review and interpretation of model results
- Project Validation with a delivery of an official letter to the public body or institution that will receive your study
Technical Support is included in the FLO-2D PRO Annual Subscription Service. To receive a quote for Custom Support please send an email to sales@flo-2deurope.com
Previous Version Code Error Policy. Code error (bugs) inquires will be accepted only for the last and immediately previous released version of the software. We encourage FLO-2D users to keep their software up to date.
For FLO-2D courses visit the COURSES SECTION of this website.